Powered by WordPress and Inbw
Copyright © 2007 - The Crazy Mind
A Webmaster Blog
1. Emails should 90% be fixed with a series of FAQs. Try to make FAQ or knowlegde base on your ecommerce website , since most of problems are common try to address the questions there from website only so that people can read and find answer instead of calling , remember no one like to call when they can find answer themselves
2. Raise prices on troublesome products.
3. For technical stuff take the help of your manufacturers they must be supporting to how to write content and documentation for the products
4. Make the phone number for support a premium number! Not ten bucks a minute premium, but offer the customers the premium number where you will help them or the non-premium number of the manufacturer. Make it easy to use the premium number for customers and hard to find you directly on a standard number.
5. Develop an email list of your best customers and cater to them.
6. Use the profit that you earn from the sale to fund a new business that you truly enjoy…good luck!
For more reading after you got exhausted or If I missed any points, Click on this Ecommerce thread
May 8th, 2007 at 5:14 am
Hey Ravi,
These are useful ones.
Hit more!